Supportify ("we," "our," or "us") values the privacy of our users ("you," "your," or "user"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and mobile applications.
Personal Information:We may collect personal information such as your name, email address, phone number, and payment information when you register, book services, or contact us.
Usage Data:We collect information about how you use our services, including IP addresses, browser types, device information, and interaction data.
Location Data:With your consent, we may collect and process information about your location to provide location-based services.
Service Provision:To provide and manage our services, including booking and managing
Communication:To communicate with you about your account, services, and promotional offers.
Improvement:To improve our services and develop new features.
Compliance:To comply with legal obligations and protect our rights.
Service Providers:We may share your information with third-party service providers to perform functions on our behalf.
Legal Requirements:We may disclose your information if required by law or to protect our legal rights.
We implement appropriate security measures to protect your information from unauthorized access, alteration, or destruction.
You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications from us.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’ “https://www.thesupportify.com/ will not pass any debit/credit card details to third parties’’ “https://www.thesupportify.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://www.thesupportify.com/) cannot guarantee the security of any information that is disclosed online’’‘’The https://www.thesupportify.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted
Upon successful payment, a confirmation will be sent to the client via email within 24 hours. Please retain this confirmation for your records and future reference.
Clients may cancel their orders or requested services within 24 hours of booking to receive a full refund. Cancellations made after this window may be reviewed, with partial refunds issued based on the service status.
Three (3) consecutive cancellations will result in a temporary account suspension for one week.
Six (6) cancellations will lead to an account suspension for one month.
Ten (10) cancellations will result in permanent account deactivation.
All refunds will be processed through the original payment method. Please allow up to 15 working days for the refund to reflect, subject to the processing times of the respective financial institution or payment gateway.
If you have any questions about this Privacy Policy, please contact us at info@thesupportify.com
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